Frequently Asked Questions
How do I rent items from hooray! rentals?
First, take a look at the items you’d like to have at your event. Then you can either call, email (email@example.com), or submit a contact form. We’ll check availability on the requested items and then send you a quote and a delivery estimate.
In order to reserve and book your items, we require a 50% non-refundable deposit and a signed contract agreement. We will collect the remaining amount 30 days before your date. If your reservation is made within 30 days of the event, full payment is expected.
HOW LONG IS MY QUOTE VALID FOR? Your quote is valid for 7 days. After which, you will be required to submit a 50% non-refundable deposit to reserve your items.
What types of fees do you charge?
We want the rental process to be clear and streamlined. We don’t like to see surprise fees and we know our clients don’t either. On your rental invoice, you’ll always see three standard fees — a Rental fee, a Delivery fee, and a Product Care fee.
RENTAL FEE // All rental fees for our collection are listed on our site and account for a 3-day rental period. If you are interested in 4-6 day, weekly or monthly rentals, please feel free to call or email us for more information.
DELIVERY FEE // Our base Denver delivery fee takes care of delivery and pick-up of your item(s) within our standard operating hours of 9:00 AM to 10:00 PM.
However, the costs vary depending on factors such as the venue’s location in relation to our warehouse, requested delivery and pickup times (if outside our standard operating hours) and the quantity of items rented. When we send you a quote for your order, we will also include a delivery estimate so you can have a good sense up front of the delivery costs before paying your deposit and committing to your order.
PRODUCT CARE FEE // Our Product Care fee is equal to 10% of your order. This fee allows us to have our pieces professionally cleaned and looking smart for all your occasions. Additionally, this plan covers you for damage to items that occur through normal use. On the rare occasion excessive damage to an item occurs, the Product Care fee is credited toward the replacement charge as well.
What can I expect to pay?
Rental Minimum: $300
Denver Delivery Fee: minimum of $75, but calculated based on a variety of factors
Product Service Fee: 10% of rental order
Our standard delivery operating hours are 9:00 AM - 10:00 PM. If you require a delivery or pick-up outside of these hours, an additional fee will apply.
Early Delivery Fee (7:30 - 9:00 AM): $75
Early Delivery (Prior to 7:30 AM): $175
Late Night Pick-Up (10:30 - 11:45 PM): $75
Late Night Pick-Up (After 12:00 AM): $175
All of our rentals are for a 3-day period. If you need to take items out of our inventory for over 3 days, we can accommodate. Please just reach out and we can give you an extended quote.
Can I pick up the items myself?
Because our inventory includes sometimes fragile, handmade items, all furniture orders must be delivered by our trained delivery crew. Leave the heavy-lifting to us and rest assured that you have one less thing to worry about on the day of your event.
Can I make changes to my order?
We can make changes on a case-by-case basis, subject to inventory availability, up until 30 days before your event (at which point your final payment is also due).
What’s your cancellation policy?
After placing your order, if you cancel your rental:
30 days or more prior to the event, your booking will be eligible for a refund, less the 50% booking deposit.
within 30 days prior to your event, you will be refunded the delivery and pickup fees only.